Standar policy
In case you have to cancel a booking these are the terms and the process to do the cancellation.
Before 72 hours
If you cancel 72 hours before the tour, you get full refund of your money.
When the service includes hotel reservations or tickets purchased in advance, the money is not refund from these concepts, except when the external supplier agrees to make it.
72-24 hours
If you cancel between 72 and 24 hours before the tour starts, you get a coupon for another tour or service, it can be used within the next year.
Less than 14 hours
It's not possible to get a refund or coupon if the tour is cancelled less than 24 hours before the service starts.
How to proceed:
In case you need to cancel the tour, please click on the contact button and send us a message with your information and the information of the tour, explaining the reasons why the tour is cancelled.